Loeb usually has one or two operators taking 911 calls and existing emergency calls can be put on hold to field incoming calls from iPhones. Dispatchers try to return every call, but oftentimes a call to a skier with their phone deep in their pockets goes unanswered, said Brett Loeb, the director of the Pitkin County 911 Center. The Pitkin County 911 Center gets about 15 to 20 of these automated calls a day from the county's four ski areas. In Pitkin County, the 911 center is receiving up to 20 of these accidental calls caused by the iPhone 14's Car Crash Detection feature a day, according to the county's director. "We are absolutely diverting essential resources away from people who need it toward a feature on a phone," Dummer noted. The accidental calls are putting a strain on emergency centers which have to reallocate resources away from genuine emergencies, especially since 911 calls are taken in order and after each other. And I don't think we've ever had an actual emergency event," Dummer continued. "These calls involve a tremendous amount of resources, from dispatchers to deputies to ski patrollers. When a 911 call comes in, each call is handled in the order it arrives, so an automated call from a skier's phone could delay response to a 911 caller with a real emergency.ĩ11 dispatchers are not trained to ignore a call, meaning even accidental calls caused by the iPhone 14's feature have to be dealt with and resources allocated towards, said Trina Dummer, the interim director of the 911 center in Summit County. None of them involved an emergency.ĭispatch operators in Grand, Eagle, Pitkin, Routt and Summit counties - home to 12 very busy ski hills - are fielding record numbers of the automated calls from skiers' Apple phones and watches, tying up emergency response resources. Last weekend the dispatchers at the Summit County 911 Center fielded 71 automated crash notifications from skiers' iPhones and Apple watches at the county's four ski areas. As reported this week by local news outlet The Colorado Sun, 911 dispatch centers in counties across the state have been witnessing an increase in 911 calls from skiers after their iPhone 14 and newer Apple Watch models misinterpreted ski falls as car crashes. Despite the update's optimizations, the issue continues to be a problem faced by law enforcement. Since the feature launched with the new iPhones and Apple Watch models in September, 911 and emergency dispatchers across the United States have noted an influx of calls from iPhone 14 devices that accidentally triggered Car Crash Detection, even though no car crash has occurred.Īmid reports of false calls, Apple released iOS 16.1.2 in November, which it said made "Crash Detection optimizations," without specifying what the changes were any further. The iPhone 14's Car Crash Detection feature uses an array of sensors on the device to call emergency services if it thinks a user has been involved in a car crash. Despite optimizations made in an iOS 16 update in November, the iPhone 14's Car Crash Detection feature continues to accidentally call 911 when a user may be on a rollercoaster, skiing, or doing other physical activities the device misunderstands as a car crash.
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